Reference

ind168 Legal Rules for Your Account

ind168 Legal sets out how we handle account access, wallet records, personal data and policy questions before you enter the lobby.

Account termsData handlingLocal accessContact route
ind168 ind168 Legal Rules for Your Account
CONTACT PATHS

Legal Help Beside Account Support

A clear contact path helps when a Legal question concerns your account, wallet status or access record. Start with the account support route and include the phone number or payment reference connected to the matter. We use those details to identify the correct record, while you can continue checking the policy wording from the Legal page before sending a request.

Team online

Account access

If you cannot reach your account, send the phone number used during verification through our account support path. We can match the access question with the relevant Legal condition without asking you to repeat unrelated lobby details.

Wallet record

For a DANA, OVO, GoPay or QRIS question, include the payment reference and approximate transaction time. Our support team can compare the wallet status with the account record and explain which Legal step applies next.

Policy request

When you want a policy explanation or a change to your account data, state the request plainly through account support. Keep your phone verification details available so we can confirm that the request comes from you.

DATA PRACTICES

How We Handle Legal Requests

We keep the Legal process practical: identify the account, locate the relevant record, explain the applicable condition and log the action taken.

Data handling

We use account details, verification data and transaction references to operate access checks and answer Legal requests. We limit the request to details relevant to the case, such as the phone number linked to your account or a DANA receipt reference.

Cookie choices

Cookies can help remember session settings and support account access on your device. If you clear them, you may need to complete the login and phone verification path again before reaching the lobby.

Account security

We use the phone verification step before account access so a support request is connected to the right account. Do not send a password or wallet PIN in a message; use the account path to provide the requested reference.

Record retention

Some account, payment and support records may remain available after a request is closed where they are needed for account security, transaction reconciliation or a Legal obligation. We do not treat a closed request as an instant deletion of every record.

Who to contact

Use account support for questions about access, policy wording, data or a wallet record. Including your verified phone number and the specific Legal section helps us send the question to the right handling path.

Change requests

You can ask us to correct account details or explain how a record is used. Give the exact field or policy point concerned; we may request verification before changing information linked to DANA, OVO, GoPay or QRIS activity.

Legal Answers for ind168 Accounts

These Legal answers address the questions you may have before opening an account or contacting us about an existing record. They cover access, local eligibility, payment references, cookies, data requests and the practical route for resolving a policy concern.

Legal describes the rules for account access, personal data, cookies, payment records, policy changes and contact requests. It also explains that access depends on local law. Read this page before opening an account so you understand which conditions apply to your use of the service.

Access is available where local law permits. Your location and eligibility determine whether you may use the account path, and our Legal notice states the relevant access condition. If you are unsure, contact account support before submitting phone verification or a wallet transaction.

These payment references help us identify and reconcile account activity. If a DANA, OVO, GoPay or QRIS entry does not match your account record, include its reference when contacting support. We use the detail to explain the applicable policy step.

We may use your verified phone number, account details, payment reference and support history when those details relate to the request. Providing the exact issue helps us avoid collecting unrelated material. We may verify ownership before discussing or changing account-linked data.

Cookies can retain session settings that help your device move through the account path. Clearing them may sign you out or require phone verification again. You can still read the Legal page, while account access follows the current sign-in and verification steps.

Yes, send a clear correction request through account support and identify the field that needs attention. We may ask for the verified phone number or another account detail before making a change. Payment-linked records may also require the relevant transaction reference.

Contact account support with your verified phone number, the access message and the Legal point you want explained. Do not send a password or wallet PIN. We will check the account record and clarify the applicable condition where local law permits.